Refund policy
Returns and Refunds
Thank you for shopping with Tagify Accessories. Almost everything we sell is made to order and personalised with your own text, so please read this policy before ordering.
Personalised items
Under the Consumer Contracts Regulations 2013, goods made to your specification or clearly personalised are exempt from the standard 14-day right to cancel. Because each item is printed to order with the exact text you supply, we cannot accept returns or offer refunds on personalised products for change of mind, for text entered incorrectly at checkout, or for a change in circumstances.
Please check your personalisation carefully before completing your order. The text you enter is the text we print, including capitalisation and spacing.
Non-personalised items
Items sold without personalisation may be returned within 14 days of delivery for a full refund, provided they are unused and in original condition. Return postage is your responsibility unless the item is faulty. Please contact us before returning anything so we can confirm the address.
Faulty, damaged or incorrect items
Your statutory rights are not affected by anything above. If your item arrives damaged, is faulty, or is not what you ordered, we will replace it or refund you in full.
Email hello@tagifyaccessories.com within 14 days of delivery with your order number and a photograph of the item. We respond within 1–2 working days. Where the mistake is ours — a printing fault, our typo, or the wrong item sent — we cover all costs including return postage.
Cancellations before dispatch
Email us as soon as possible if you need to cancel or change an order. We can usually accommodate changes if your item has not yet gone to print. Once printing has started, personalised orders cannot be cancelled.
Refund timescales
Approved refunds are issued to your original payment method within 5 working days. Your bank may take a few days more to show the funds.
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